We sincerely apologize for the negative experience you had during your recent appointment at our salon. We deeply value your feedback and want to make things right. Please take a moment to share with us the details of what went wrong and any areas where we can improve. Your input is crucial in helping us deliver the exceptional service we strive for. Rest assured, we will review your comments promptly and respond to you within 24 hours to address your concerns. Thank you for bringing this to our attention, and we appreciate your patience as we work to make it right.